How to find the right truck rental based on location in Portland, Oregon (2023)
How to find the right truck rental based on location in Portland, Oregon in 2023?
UHaul Portland and other truck rental companies: A Comprehensive Analysis
What you Need to Know Before Renting a Truck:
Get cost comparisons from prominent companies.
Review issues and concerns by location (UHaul).
Insights for business transactions
Learn more about each using the links above.
Based on our comprehensive analysis, we have compiled the above recommendations to help you have the best possible experience when renting a truck or using their services.
Compare Costs from popular truck rental companies:
Learn more about each using the links above.
It is always best to get quotes directly from each company to compare the most up-to-date pricing and options for your move. By being aware of and prepared for the common challenges faced by many customers, you can avoid encountering similar issues during your move, by reviewing each of the locations.
Here is an in-depth exploration of one of the most prominent companies, UHaul: Customer issues and concerns by location
In this detailed analysis, we have meticulously examined over 16 U-Haul locations in the Portland metropolitan area, delving into the collective pool of more than 2000 customer reviews (2023)
#1 NW Quimby, Portland
#2 Powell Blvd, Portland
#3 Sandy Blvd, Portland
#4 St Johns, Portland
#5 Clackamas Town Center
#6 Columbia Blvd, Portland
#7 Foster Rd, Portland
#8 Beaverton
#9 Gresham
#10 NE Martin Luther King, Portland
#11 NE 122nd, Portland
#12 Milwaukie
#13 NW Walker, Beaverton
#14 Sw Portland
#15 SW Baseline, Hillsboro
#16 NW Johnson, Portland
Preparing for a move requires a reliable and efficient rental truck service, and selecting the perfect U-Haul branch can significantly impact the smoothness of your moving experience. Discover the common issues and concerns raised by customers is essential in making an informed decision about the ideal U-Haul location for your upcoming move.
Our analysis covers an array of factors vital to your moving experience, including exceptional customer service, vehicle conditions, billing concerns, and location-specific issues. By diving into this article, you will be equipped with the necessary knowledge to make an educated decision about the perfect U-Haul location, thus saving valuable time and effort. Embrace the experiences shared by other customers at these U-Haul branches and ensure your moving day runs seamlessly.
Insights for business transactions:
Prioritize Vehicle Inspection: Ensure a thorough inspection of the rental truck and equipment before leaving the premises, paying meticulous attention to any signs of damage or malfunction. If issues arise, don't hesitate to request an alternative vehicle or consider exploring other U-Haul locations.
Review Contracts and Charges: Before finalizing your rental, carefully review the contract, charges, and fees associated with your move. We provide a detailed breakdown with realistic example numbers, allowing you to understand and evaluate the costs involved.
Obtain Quotes Directly: For accurate and up-to-date pricing information, we recommend obtaining quotes directly from U-Haul or visiting their website to stay informed.
Be Prepared for Inconsistencies: Anticipate potential variations in customer service quality and consider switching to a different U-Haul location if you encounter concerns about the staff. Document any negative experiences or issues to support future claims if necessary.
Verify Business Hours: Before planning your vehicle pick-up or return, make sure to call ahead and confirm the location's hours of operation, avoiding any inconveniences resulting from inconsistent business hours.
Capture Vehicle Condition: To prevent overcharging and facilitate documentation for dispute resolution, we advise taking photographs of the rental vehicle's condition, including mileage and fuel level, before and after use.
Explore Alternative Locations: Given the mixed reviews, we suggest researching other U-Haul locations in the area to find one with a consistently positive reputation, minimizing the risk of encountering poor customer service or other related issues.
Confirm Reservation Details: To avoid scheduling conflicts, we highly recommend double-checking your reservation details by contacting the location in advance, ensuring the availability of necessary equipment or services. Choose Off-Peak Hours
Truck Rental -Final Cost Breakdown Comparison:
Based on this comprehensive analysis, we have compiled the following recommendations to help you have the best possible experience when renting a U-Haul vehicle or using their services.
U-Haul Truck Rental:
Base rental fee: $29.95
Mileage fee: $0.79 per mile
Insurance (optional): $14.00
Total cost w/ 30 miles driven:
(without insurance): $53.65 /(with insurance): $67.65
Penske Truck Rental:
Base rental fee: $29.99
Mileage fee: $0.99 per mile
Insurance (optional): $14.00
Total cost w/ 30 miles driven:
(without insurance): $59.69 /(with insurance): $73.69
Budget Truck Rental:
Base rental fee: $29.99
Mileage fee: $0.79 per mile
Insurance (optional): $16.00
Total cost w/ 30 miles driven:
(without insurance): $53.69 /(with insurance): $69.69
Enterprise Truck Rental:
Base rental fee: $39.99
Mileage fee: $0.69 per mile
Insurance (optional): $17.00
Total cost w/ 30 miles driven:
(without insurance): $60.69 /(with insurance): $77.69
*Please note that these prices are for illustrative purposes only and are subject to change. The exact pricing and additional fees for equipment rental, insurance, and other factors will depend on your specific rental agreement.
Neighborhood Dealers:
1. NW Quimby, Downtown Portland
Type: Neighborhood Dealer
1520 NW Quimby St, Portland, OR 97209
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The Neighborhood Dealer on NW Quimby in Downtown Portland has received mixed reviews from customers. Some praise the staff for their friendliness and efficiency, while others report issues with vehicle quality, billing, and customer service. The location appears to be plagued by inconsistent service, overcharging, and vehicle maintenance concerns.
Key Issues:
Vehicle Quality: Several customers reported receiving vehicles that were in poor condition or had issues that should not have passed a safety inspection. One customer mentioned, "the truck sounded broken before we left the lot," while another had trouble starting the truck due to a malfunctioning steering wheel lock.
Billing and Overcharging: Many customers complained about being overcharged or experiencing issues with their bills. One customer said they were charged $207 instead of the expected $60, while another mentioned being charged for insurance without being asked. Another customer noted that the mileage on the paperwork was incorrect, which could have led to further overcharges.
Customer Service: While some customers found the staff helpful and friendly, others described negative experiences with rude or unhelpful employees. One customer called Gwen, the manager, "the most rude person in any type of retail or service industry I have EVER come across."
Recommendations:
Thoroughly inspect the vehicle before leaving the lot, paying close attention to any signs of damage or malfunction. If any issues are found, request a different vehicle or consider using a different U-Haul location.
Carefully review the charges on your bill, including any insurance charges, and make sure they match the agreed-upon rate. If there are discrepancies, address them immediately with the staff, or escalate the issue to U-Haul's customer service hotline if needed.
Be prepared for potential inconsistencies in customer service, and consider trying a different U-Haul location if you have concerns about the staff at the NW Quimby location. Additionally, document any negative experiences or issues to support any claims you may need to make later.
2. U-Haul at Powell Blvd
Address: 4831 SE Powell Blvd, Portland, OR 97206, United States
Phone: +15037741171
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul at Powell Blvd in the Portland Metro area has received mixed reviews from customers. While some customers had positive experiences, praising the helpful staff and efficient service, others have encountered issues such as inconsistent business hours, poor customer service, and overcharging.
Key Issues:
Inconsistent Business Hours: Some customers have reported that the location was not open during regular business hours, leading to difficulties in returning vehicles. For example, Nick Levin mentioned, "This place wasn’t open during business hours when I tried to return the van."
Overcharging: Several customers have complained about being overcharged for various reasons. M M stated, "Rented a van to move a desk today from a neighbor to my place, drove less than 8 miles they charged me 56.95 over what should have!" Another customer, Grumpy Acorn, mentioned being scammed out of $200 extra.
Poor Customer Service: Some reviewers experienced poor customer service, including possible instances of racism and unhelpful staff. Superman shared, "I am a Korean American citizen. Yesterday I felt racist here."
Other customer talk about long lines sometimes up to 30 min on days like Saturday.
Recommendations for this specific location::
Check Business Hours: To avoid issues with inconsistent business hours, customers should call ahead to confirm the location's hours of operation before planning to pick up or return a vehicle.
Document Vehicle Condition: To prevent potential overcharging, customers should take photos of the vehicle's condition, including the gas level and mileage, before and after using the rental. This documentation can be used to dispute any unfair charges.
Research Alternative Locations: Due to the mixed reviews, customers may want to consider researching other U-Haul locations in the area to find one with a more consistent positive reputation. By doing so, customers can minimize the risk of encountering poor customer service or other issues.
3. U-Haul Storage at Sandy Blvd
Address: 7345 NE Sandy Blvd, Portland, OR 97213 Phone: +15032885735
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The general consensus of the U-Haul Storage at Sandy Blvd location is mixed, with some customers reporting positive experiences while others have faced issues. Some customers have praised the helpfulness of certain staff members, such as Gina, Kyle, and Chris, while others have experienced poor customer service and problems with reservations.
Key Issues:
Poor customer service: Several customers have reported negative experiences with staff, including employees playing on their phones, arguing with customers, and providing inadequate assistance. For example, one customer, Pinkie Easley, mentioned that she was ignored by the employees who were playing on their phones.
Reservation and scheduling problems: Some customers have reported issues with reservations, such as showing up for a confirmed appointment only to find out that the equipment or service they needed was unavailable. Examples include Jeremy Bondy and Ricky Almeida, who both had appointments for hitch installations, only to be told that the necessary parts were not available or the appointment had been moved.
Issues with equipment and vehicles: Multiple customers have reported problems with the vehicles, such as having no gas in the tank or missing equipment like dollies. Will McAllister and William Densmore mentioned having to deal with vehicles that had their gas siphoned overnight.
Recommendations at this specific location:
To avoid poor customer service, customers can consider visiting the location during less busy hours or calling ahead to confirm the availability of staff for assistance. This is supported by the positive experience reported by Tina Jones, who received help from a friendly staff member.
To prevent reservation and scheduling issues, customers should call the location in advance to double-check their reservation and ensure that the necessary equipment or services will be available. This could help avoid the situation faced by Jeremy Bondy and Ricky Almeida.
To avoid issues with equipment and vehicles, customers can inspect the vehicle before leaving the location and confirm the presence of any additional equipment they need. In case of gas-related issues, they should ensure the vehicle has enough gas before driving off, as mentioned by William Densmore and Will McAllister.
4. U-Haul of St Johns
Type: U-Haul Company-Owned Location
Address: 6408 N Lombard St, Portland, OR 97203, United States
Phone: +15032850424
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul of St Johns location in the Portland Metro area has received mixed reviews. Some customers had a positive experience, praising the friendly staff and efficient service. However, there are several key issues that have been mentioned in the reviews that potential customers should be aware of before choosing this location.
Key Issues:
Slow service and long wait times: Several customers mentioned having to be patient due to the slow service and long wait times at this location. One customer stated, "Friendly and they get the job done, but you have to be suuuuuper patient." Another mentioned waiting an hour in line before being told they could not do something.
Inconsistency in propane services: Some customers reported issues with propane refills, such as having to wait until after 10 am for the service, the pump being down, or the staff not being trained to provide the service.
Lack of communication and organization: A few customers complained about disorganization, issues with reservations, and poor communication from the staff, leading to confusion and inconvenience.
In total, there were 8 reviews highlighting slow service and long wait times, 4 reviews mentioning issues with propane services, and 6 reviews discussing communication and organizational issues.
Recommendations at this specific location:
Make a reservation: To avoid long wait times and ensure that the desired vehicle is available, customers should make a reservation in advance. As one reviewer mentioned, "Be smart and always remember to make a reservation."
Plan for propane refills: If you need propane services, plan to visit the location after 10 am, as mentioned by one customer. Be prepared for potential delays or issues with the propane service and consider having a backup location in mind.
Document important details: Before leaving the lot, customers should document important details like the gas tank level and odometer by taking photos. This can help resolve any disputes that may arise later.
Be proactive in communication: Customers should take the initiative to communicate with the staff and follow up on their reservations, ensuring that everything is in order and addressing any concerns they may have.
By following these recommendations, customers can minimize potential issues and have a better experience at the U-Haul of St Johns location.
5. U-Haul Storage of Clackamas Town Center
Type: U-Haul Company-Owned Locations
Address: 11811 SE 82nd Ave, Happy Valley, OR 97086, United States
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul Storage of Clackamas Town Center in Portland has mixed reviews. While some customers have positive experiences and praise the customer service, others express dissatisfaction with various issues such as unprofessional staff, unexpected fees, and reservation problems.
Key Issues:
Staff professionalism: Several customers reported negative experiences with the staff, describing them as rude, unhelpful, or unprofessional. For example, Slater and Badazz Mofo mentioned a rude interaction with an employee who didn't answer their questions and walked off. Rob Moog also had a terrible experience with the store manager, calling it the worst customer service experience of his life.
Reservation problems: Some customers faced difficulties with their reservations, including missing reservations, last-minute changes, or lack of available storage units. Chad Schoenborn set up access for a UBOX 24 hours in advance but was told it wasn't in their system when he arrived. Similarly, Sara Sanderson rented a truck under a $29 promotion but ended up paying $155 due to unexpected fees.
Wait times and lines: A few customers mentioned long wait times and lines, particularly on weekends. Scott Paasch reported a line out the door with only one person working on a Sunday morning.
Recommendations at this specific location:
To avoid unprofessional staff, check for recent reviews mentioning specific employees who provided exceptional service. For example, Helen Ng had a great experience with Jonathan R. When visiting the location, ask for staff members with positive reviews to ensure better service.
To avoid reservation problems, double-check your reservation details before your visit, and call the location to confirm. Keep a record of your reservation and any quoted prices or promotions to dispute any unexpected fees or changes. Additionally, consider reserving at another location with better reviews regarding reservation issues.
To avoid long wait times, try visiting the location during non-peak hours or weekdays. Alternatively, you can look for other U-Haul locations in the area with better reviews regarding wait times and lines.
6. U-Haul Storage at Columbia
Type: U-Haul Company-Owned Locations
Address: 955 N Columbia Blvd, Portland, OR 97217, United States/ Phone: +15032784360
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
U-Haul Storage at Columbia has received mixed reviews from customers. Several customers mentioned positive experiences with friendly and helpful staff members, who went above and beyond to assist them in their moving process. However, other customers reported issues with wait times, lack of communication, and some instances of unprofessional behavior.
Key Issues:
Wait times and understaffing: A number of customers complained about long wait times and a lack of staff to handle their needs. One customer mentioned waiting over an hour to pick up a reserved trailer, while another said they were told the staff was "short on staff" despite seeing multiple staff members around.
Communication problems: Some customers experienced issues with communication, such as unanswered phone calls, messages not being relayed to the facility, and misunderstandings regarding reservation details. One customer mentioned having to call corporate because they couldn't get through to the facility on the phone.
Recommendations at this specific location:
Choose a less busy time to visit the facility, or call ahead to confirm reservation details and check on the availability of staff. Based on the data, there were several customers who experienced issues with wait times and understaffing.
Double-check your reservation and have a copy of your confirmation on hand when you arrive at the facility. Given the reported communication problems, this may help to ensure a smoother experience.
Consider using online check-in or the U-Haul app to streamline your experience and avoid potential issues with wait times and communication.
If you experience any issues with the facility, don't hesitate to reach out to U-Haul's corporate customer service for assistance, as some customers have reported success in resolving their issues this way.
7. U-Haul Storage of Foster Rd
Type: U-Haul Company-Owned Locations
Address: 5800 SE 88th Ave, Portland, OR 97266, United States
Phone: +15037711151
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
U-Haul Storage of Foster Rd has mixed reviews. Several customers have praised the location for its friendly and helpful staff, while others have reported negative experiences such as being overcharged, poor communication, and unprofessional behavior.
Key Issues:
Overcharging: Some customers have experienced overcharging for fuel or equipment they didn't request. For example, Aaron Osban stated that he was charged for equipment he didn't ask for, and Kaitlyn Mihaly mentioned being charged for fuel she did not owe.
Poor Communication: Some reviews mentioned poor communication from the staff. For instance, Allison Picard expressed her frustration when her vehicle reservation was canceled two hours before the scheduled pick-up time. Another customer, Cindy Barrett, reported that the website advertised propane tank filling, but the service was unavailable when she arrived.
Unprofessional behavior: Several customers complained about unprofessional behavior from the staff, such as using their phones while customers were waiting. Isaac Lichtenstein mentioned waiting for 20 minutes while staff cleaned and used their phones before being addressed.
Out of the 50 reviews provided, 8 relate to overcharging, 6 to poor communication, and 4 to unprofessional behavior.
Recommendations at these specific locations:
To avoid overcharging, customers should thoroughly review their contract and any additional charges before signing. If possible, take photos of the vehicle's fuel gauge and equipment upon pick-up and return as evidence. (8 reviews)
Customers should call the location ahead of time to confirm their reservation and inquire about the availability of any additional services they may need, such as propane tank filling. This will help avoid last-minute cancellations or misunderstandings. (6 reviews)
To minimize the impact of unprofessional behavior, customers can arrive prepared with their reservation details and any questions they may have. If the staff is unresponsive or unhelpful, consider asking for a manager or contacting the U-Haul customer service hotline for assistance. (4 reviews).
8. U-Haul Storage of Beaverton
14225 SW Tualatin Valley Hwy, Beaverton, OR 97005, United States +15036439539
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
U-Haul Storage of Beaverton, located in the Portland Metro area, has received mixed reviews from customers. Some patrons have praised the facility for having a good selection of rental trucks and helpful staff, while others have experienced issues with customer service, hidden charges, and rude employees.
Key Issues:
Poor Customer Service: Several customers have reported negative experiences with the customer service at this location. Some mention encountering rude and unhelpful employees, which can make the moving process more stressful (Ramon Espitia, adioslve88, S K).
Hidden Charges: Some customers have experienced hidden or unexpected charges, particularly related to fuel and insurance (Julie East, Timothy Karlquist, pdxlsufan). These issues highlight the importance of documenting and double-checking all charges and payments.
Unreliable Equipment: A few customers have reported issues with the equipment, such as padlocks on trucks or inaccurate fuel gauges (J W, Demetre Janness). These issues can lead to additional frustration and costs for customers during an already stressful moving process.
Based on the provided data, we identified 13 reviews that directly relate to the key issues outlined above.
Recommendations at this specific location:
To avoid poor customer service, customers should try to visit the U-Haul Storage of Beaverton during non-peak hours, as staff may be less rushed and more attentive to their needs. Reading online reviews and asking for recommendations from friends or family can also help identify employees who consistently provide good service at this location.
To avoid hidden charges, customers should document all aspects of the rental, including the odometer and gas gauge before and after using the vehicle (J Erceg, pdxlsufan). It's also essential to carefully review the rental agreement and all charges before signing, and to ask for clarification on any unclear items.
To avoid issues with unreliable equipment, customers should thoroughly inspect the rental vehicle and equipment before leaving the facility. If any problems are found, immediately report them to the staff and request a different vehicle or equipment if necessary. Additionally, customers should consider renting from a different U-Haul location if the Beaverton facility continues to have issues with equipment reliability.
9. U-Haul Storage of Gresham
Address: 704 NE Hogan Dr, Gresham, OR 97030, United States. Phone: +15036670142
The review metrics were collected on and updated: 05/15/2023 To review hours, map, review, and current Google Place listing: Go Here Now
Summary: U-Haul Storage of Gresham in Portland Metro area has received mixed reviews from customers, with some praising the helpful and polite employees while others experienced issues with the service, cleanliness, and organization of the facility. Customers have rented trucks, trailers, and storage units at this location and interacted with the staff for various services.
Key Issues:
Customer Service: Some customers had positive experiences, with staff being helpful, accommodating, and friendly. However, others encountered rude employees, poor communication, and unhelpful attitudes, making their overall experience frustrating. For instance, Emily shared, "My unit got broken into and things damaged. Half the employees there were rude and treated me like it was my fault."
Cleanliness and Organization: Several customers complained about the cleanliness of the vehicles and facility, mentioning dirty masks, garbage in the cab, and damaged items. Brian Bennion wrote, "When the mask mandates were in place, none of the employees were wearing masks when I rented a van. There was a dirty mask on my seat and garbage in the cab."
Reservation and Equipment Issues: Customers have reported problems with reservations, including unavailability of reserved equipment, incorrect bookings, and unconfirmed appointments. For example, Becky Schiefelbein said, "I reserved a 12' trailer to haul something and this included coordinating schedules... Arranging all 3 things on a weekend was difficult and I ended up not being able to use the trailer I reserved because they didn't have it."
Total reviews found related to key issues: 20
Recommendations at this specific location:
For a better experience, consider visiting the facility during off-peak hours to avoid delays and miscommunications due to understaffing. This may allow you to have more attention from the staff and a smoother experience.
Double-check the cleanliness of the rental vehicle and document any existing issues before leaving the premises. If you find garbage or dirty items inside, ask the staff to clean the vehicle immediately to avoid any additional charges or inconvenience later.
Confirm your reservation details in person or over the phone to ensure the correct equipment is reserved and available. If possible, also have a backup plan with another rental provider in case of last-minute cancellations or equipment unavailability.
10. U-Haul Neighborhood Dealer (NE Martin Luther King)
Address: 5520 NE Martin Luther King Jr Blvd, Portland, OR 97211
Phone: +15032881222
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul Neighborhood Dealer located on Martin Luther King Boulevard in Portland has a mixed reputation based on customer reviews. This is a neighborhood dealer that operates out of a gas station, so be aware the location doesnt utilize real employee. While some customers had a smooth rental experience, many others faced challenges related to long wait times, overcharges, poor customer service, and unprofessional conduct.
Key Issues:
Wait Times and Check-in Process: Many customers experienced long wait times and a slow check-in process, even after completing the online check-in. One customer, Elodi Attwilde, mentioned, "It took an hour to check in, even after I did my online check-in."
Overcharges and Extra Charges: Several customers reported being overcharged for gas, late returns, and additional items they neither requested nor received. Megan McGarry said, "Returned the truck with a full tank of gas, only put 13 miles on the truck, and they’re saying that I returned the truck empty and charged me $147 to fill the truck."
Poor Customer Service: Many reviews highlighted the unprofessional behavior and poor customer service provided by the staff. Kurt McClellan shared his experience: "The owner of this neighborhood store was friendly and easy to work with at the beginning. [But] when our plans changed, he got very belligerent and started telling me that he would have to charge us an extra $100 for bringing it back late."
Lack of Clear Communication: Customers reported a lack of clear communication and guidance from the staff, leading to confusion and frustration. Conner Coady's review stated, "We were charged for an extra day because they closed early even though we dropped off our keys within the time they gave us."
Recommendations at this specific location:
To avoid long wait times, consider visiting the location at non-peak hours or choose another U-Haul location nearby with better customer reviews. As Zack Spear said, "Give your money to some other U-Haul location. There’s one ~1 mile south on MLK."
Document the truck's condition, mileage, and gas levels before and after the rental. Taking pictures of the truck's gauges can help prevent potential disputes or overcharges. Megan McGarry suggested, "Take pictures of your gauges before returning."
Carefully read all documents and agreements before signing. Ask for clarifications from the staff to ensure you understand the rental terms, charges, and return time. Kurt McClellan emphasized the importance of reading the agreement and discussing the return time explicitly with the staff.
Stay vigilant about extra charges and keep a record of your transactions. If you notice any discrepancies in your bill, contact U-Haul customer service for assistance. Gabriel Pederson mentioned, "I called U-Haul customer service and was refunded the $20."
11. U-Haul Neighborhood Dealer (NE 122 nd Portland)
Address: 5530 NE 122nd Ave, Portland, OR 97230
Phone: +15032544825
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary
The U-Haul Neighborhood Dealer on Martin Luther King in the Portland Metro area has received mixed reviews from customers. While several users have praised the availability of vehicles and packing supplies, the service provided, and the convenience of Sunday hours, others have expressed significant dissatisfaction with various aspects of their rental experience.
Key Issues
Poor Customer Service: According to several customers, they faced unprofessional behavior from the staff at this location. For instance, one customer, Lisset, commented on the uncooperative attitude of a staff member who refused to provide service despite the availability of vehicles. Jess Yates also reported an inconvenient experience due to the lack of a key drop-off box, leading to confusion and blame-shifting.
Reservation Management: A few customers had issues with their reservations, with some having their vehicle type changed without notice or the vehicle they reserved being unavailable. Broek Galovin had their vehicle upgraded without consultation, while Aaronshoe32 found that their trailer had been rented to someone else despite a confirmed reservation.
Overcharging: Avitesh Singh reported being overcharged for miles that were not driven, implying potential billing issues at this location.
Operational Inefficiencies: Reports of delayed opening hours and long wait times, such as from Adrienne Howard and Rachelle Wilkinson, suggest operational inefficiencies that could be negatively impacting the customer experience.
Recommendations at this specific location:
Confirming Reservations: Customers should call the location in advance to confirm their reservation and vehicle type. This proactive approach can help avoid any last-minute surprises or changes that may arise.
Documenting Mileage: It's recommended for customers to take a picture of the vehicle's odometer before and after their rental period to have a record of the miles driven. This can serve as a safeguard against any potential overcharging issues.
Checking Operational Hours: Customers should verify the operational hours of the location on the day of their reservation. They should plan to arrive during business hours to avoid potential inconveniences like delayed openings or early closures.
Return Policy: Before picking up the vehicle, customers should clarify the vehicle return policy, including the designated return area and key drop-off process. In case the office is closed at the time of return, they should ask about the protocol for dropping off the vehicle and keys.
By following these recommendations, customers can potentially mitigate some of the key issues identified in their rental experience at this U-Haul location.
12. U-Haul Storage of Milwaukie
14310 SE McLoughlin Blvd, Milwaukie, OR 97267, United States
+1 503-653-5930
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul Storage of Milwaukie location has received mixed reviews. Some customers have had positive experiences, citing helpful service, knowledgeable staff, and efficient processes. However, others have reported poor customer service, long wait times, and issues with billing and communication.
Key Issue 1: Customer Service
Several customers mentioned that the customer service at this location was lacking. Instances of employees being rude, unhelpful, or disorganized were reported. For example, Brittany Myer stated, "Customer service is very poor. Impossible to get in contact with store."
Key Issue 2: Wait Times
Wait times appear to be a recurring issue at this location, with several customers reporting long lines and slow service. Martin Hoogendijk mentioned, "After standing in line for half an hour, the cashier goes oh you can just drop off the key. There is no signage for this fml."
Key Issue 3: Billing and Communication
Some customers experienced billing discrepancies and communication issues, leading to frustration. Deborah Venetucci mentioned, "2 weeks later they are trying to bill my cash app. 4 VERY different prices."
Recommendations at this specific location:
To avoid poor customer service, customers should consider visiting the location during non-peak hours or trying another U-Haul location in the Portland area. Becca Petrin noted that "on Saturday mornings around 10am, it starts to get busy."
To minimize wait times, customers can try to complete as much of the reservation process online as possible or call ahead to ask about wait times. They can also consider using U-Haul's self-check-in process if it's available.
To avoid billing and communication issues, customers should make sure to clarify all charges before leaving the location, take photos of the vehicle's condition and gas levels, and keep records of all correspondence with U-Haul. If a discrepancy arises, customers can contact U-Haul's customer service line for assistance.
13. U-Haul Neighborhood Dealer
(NW Walker, Beaverton)
18365 NW Walker Rd, Beaverton, OR 97006+19712380392
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul Neighborhood Dealer on NW Walker in Beaverton has received mixed reviews from customers. Some praise the location for its friendly and helpful staff, while others complain about rude service and inconsistency in operations. Two key issues identified from the reviews are customer service and propane refills.
Key Issue #1 - Customer Service:
Several customers have reported rude and unprofessional behavior from the staff at this location. For example, Tracia B mentioned that the lady she spoke to on the phone kept interrupting her and did not listen to her questions. Corey Hatfield also criticized the customer service, describing the staff as rude and uncaring. In contrast, other customers like Josh Rapp and Jennifer Coffey had positive experiences, praising the staff for being friendly and helpful.
Key Issue #2 - Propane Refills:
Some customers have had negative experiences with propane refills at this location. Yong Kim reported having been turned away for propane refills twice, once 15 minutes before closing and another time an hour before closing, describing the staff as rude.
Recommendations at this specific location:
Customers who prioritize excellent customer service might want to consider other U-Haul locations in the Portland Metro area, as the experiences at the NW Walker location appear to be inconsistent.
If you need propane refills, consider visiting a different location or arriving well before closing time to ensure that you receive service.
14. U-Haul Storage of Sw Portland
11552 SW Pacific Hwy, Tigard, OR 97223, United States
+15032450791
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary
Based on the reviews provided, the U-Haul Storage of Milwaukie seems to have a mixed consensus, where the establishment has been praised for prompt service, friendly staff, and efficient operations by some customers. However, a significant number of customers have reported issues primarily related to customer service, communication, and billing.
Based on the reviews provided, the U-Haul Storage of Milwaukie seems to have a mixed consensus, where the establishment has been praised for prompt service, friendly staff, and efficient operations by some customers. However, a significant number of customers have reported issues primarily related to customer service, communication, and billing.
Key Issues
Poor Customer Service: Several reviewers pointed out the poor customer service at the location. As per Jesse, a Local Guide reviewer, no offer was made to drive him to the vehicle he rented when his reservation was moved to Beaverton, indicating a lack of proactive customer assistance. Another user, Eric Kammer, mentions an issue with reservation fulfillment.
Billing and Hidden Charges: Jimmy Rai and Thomas Conlon indicate a discrepancy between the quoted rates and the final charged amount. Jimmy was quoted $26 for 6 miles but was charged $52.69, indicating a potential issue with transparency in pricing.
Issues with Hitch Installation: Multiple customers (John M Greer, Johanan Ottensooser, Allison Susen, Melissa Wong, Addy Bergman, Riley Pena) mention issues with scheduling and conducting hitch installations. These problems ranged from rescheduling without notice to incorrect installations.
Recommendations Specific to This Location
Plan Ahead: To avoid reservation issues, customers should try to confirm their reservations directly with the location a few days ahead of their scheduled pick-up. This step could help to clarify any potential miscommunications or changes.
Document Everything: To prevent discrepancies in billing, customers are advised to document all quoted prices and keep a record of all communications and transactions with the company. They should also meticulously check the final invoice against the initial quote and challenge any discrepancies.
Insist on Quality Service: When it comes to hitch installations or any other services, it would be beneficial for customers to ask for detailed information about the service process, including what will be done, how long it will take, and who will be performing the service. If the service is not performed to satisfaction, customers should not hesitate to escalate the issue to higher management or to the corporate office.
Read Reviews: Before choosing a U-Haul location, potential customers should read reviews to understand common issues and make an informed decision. Based on these reviews, some customers might decide to choose a different location with better reviews.
15. U-Haul Neighborhood Dealer (SW Baseline, Hillsboro)
602 SW Baseline St, Hillsboro, OR 97123, United States
+15036164091
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary:
The U-Haul Neighborhood Dealer located on SW Baseline in Hillsboro, Portland, has an overall positive reputation among customers. The staff are praised for being friendly, helpful, and knowledgeable. However, it is important to note that while this location has a high rating of 4.6, it has fewer reviews compared to other U-Haul locations in Portland, which makes it difficult to conclude whether it is the best in the area.
Key Issues:
Excellent customer service: Customers appreciate the friendly and accommodating staff at this U-Haul location. For example, Kelly Davis mentions that an employee named Austin went out of his way to secure the needed truck. Other reviewers also praise the staff for being helpful, welcoming, and informative.
Convenient location and services: The facility offers both U-Haul rentals and storage services, which customers like Fabian Cruz found particularly convenient. He mentioned that the location allowed him to store items while moving and even transferred his U-Haul rental fee to his first month's storage bill.
Recommendations at this specific location:
When choosing a U-Haul location, consider visiting this SW Baseline location, as multiple reviews highlight their exceptional customer service. As Kimberly B and D c shared, the employees at this location are knowledgeable, helpful, and accommodating.
To avoid potential issues and ensure a smooth experience, reach out to the staff at this location ahead of time to confirm the availability of your desired truck and inquire about their storage services if needed. As Kelly Davis mentioned, one employee went above and beyond to secure the needed truck. By communicating your needs in advance, you can help ensure the staff are prepared to assist you.
16. U-Haul Neighborhood Dealer
(NW Johnson Downtown Portland)
1304 NW Johnson St, Portland, OR 97209, United States
+15032087227
The review metrics were collected on and updated: 05/15/2023
To review hours, map, review, and current Google Place listing: Go Here Now
Summary
The U-Haul Neighborhood Dealer located on NW Johnson Downtown Portland is a centrally-located facility near a popular storage facility. The location has received predominantly positive reviews, with customers praising the friendly staff, clean vehicles, and efficient service. However, there are some concerns regarding the limited availability of rental vehicles and high prices for boxes.
Key Issues
Limited vehicle availability: Some customers have noted that the U-Haul location has limited vehicle options for rent, specifically mentioning that there is only one van available. One customer, Ian Field, stated: "They only have 1 van. This isn't a full Uhaul rental place."
High prices for boxes: One customer expressed dissatisfaction with the pricing of the boxes offered at this location, questioning the cost of the boxes and accusing the location of scamming. Young Lane commented, "Why the boxes so expensive? Are they made of special materials? Thanks for scamming my son..."
Recommendations at this specific location:
To address the limited vehicle availability issue, customers should call ahead to confirm the availability of the desired rental vehicle and make a reservation in advance. If a specific vehicle type is not available, consider exploring other U-Haul locations in the area or alternative rental options.
For customers concerned about the high prices of boxes at this location, consider purchasing moving supplies elsewhere. Look for local stores that offer more competitive prices, or search online for deals on moving supplies. Alternatively, you can inquire with friends, family, or in the community.